Hi and welcome to the Empower Questions & Answers page.

Everyone who uses the Empower System is unique on an emotional, physical, as well as spiritual level. We really want you to enjoy using your Empower Device and will always try to help you get the most out of the system and your amazing connection with your Higher Self. Below you will find the most commonly asked questions and answers but if you require any further assistance please complete the contact form at the bottom of this page,

Please note use of the Empower Disc and or any other products and services are subject to our online terms and conditions.


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Q: What are the most common Higher Self connection and Activation Issues? +
There are a few reasons why a person doesn't move when Powering Up or Activating the IntroDisc.
  1. Blockages in the neck and or lower back. The IntroDisc may not be strong enough to remove the but you could try getting someone to hold the disc at. The back of the neck for about 2 minutes then the centre of the spine for 2 minutes, then again on the lower back for 2 minutes.
  2. An injury at any of these 3 points will also stop movement as the movement may not be beneficial to the problem. If there is an injury then you should wait 2 minutes in the Activation position and then transfer your disc to your right hand and activate the correction or pain relief process.
  3. If you have any of the issues in 1 and 2 your Higher Self usually tells you it is connected by a sensation like heat, cold or tingling.
  4. It is also possible that the IntroDisc is not strong enough to help you with what you are trying to do. Or it simply doesn't work on you for whatever reason in which case you should either find a friend to give it to or return it.
  5.  Other reasons you may have issues could be:
  • Dehydration: Drink plenty of water
  • Low electrolyte levels: Salt water bath may be helpful
  • You are standing near a strong electromagnetic field
  • You are closing your eyes
  • You have a blockage in your left foot: Try unblocking it
  • You are in an interference zone: Try moving location and facing a different direction.

If the disc doesn't help with the issue you are dealing we are happy to provide a refund as per our online terms and conditions.

Q: What can I do when I am not able to connect with my Higher Self properly? +
1. Changing locations
2. Changing the direction you are facing
3. Removing anything on your head
4. Keeping hydrated
5. Removing jewellery and shoes
6. Keep away from magnetic fields
7. Keep 6 feet or more from anyone else when Powering Up as other peoples fields can interfere
8. Try Power Up commands if the above doesn't work.
9. Ask Susanne to swipe from top of head down to floor front and back.
10. Place disc where the head connects with spine slightly to the right on level with centre of right ear.
Q: Can other people’s energy fields interfere with my connection to my Higher Self? +
In some cases yes they can, especially if they are negative and have a completely different frequency to you. On the other hand, some people’s energy fields can boost the positive effects. I always recommend standing at least 3 feet away from others.
Q: Does everyone feel something when they stand in the Powering Up Position? +
No, some people feel absolutely nothing when they stand in the Powering Up Position. This doesn’t mean they are not responding well to the chip or disc.
Q: I notice if I stand near certain people when I am using the disc or chip they can react, even start moving, is this normal? +
Yes, this can often happen in groups and even people that are not using the disc or chip can find themselves spontaneously moving and self-healing.
Q: Sometimes I am not sure if I am the one that is making things happen – is it possible that, because I believe, I am influencing it and making it work? +
After a while you will start to realise that you often respond in a completely different way to what you expected; this proves it’s your Higher Self that’s making things happen and not your conscious or subconscious mind.


If you have any further Questions please complete the form below or call: 44 (0)161 280 3777

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